Shipping Policy

At Funky Pumpers, we aim to process and dispatch all orders as quickly as possible. We use Royal Mail tracked delivery services to ensure that both you and our team can monitor the progress and location of your parcel.

Q: When will my order be dispatched?

Orders placed before 2pm, Monday to Friday, will be dispatched the same day, subject to stock availability. This excludes bank holidays.

Orders placed after 2pm on Friday, or over the weekend, will be dispatched the following Monday (excluding bank holidays).

Q: Which delivery services do you offer?

All UK orders are sent using Royal Mail tracked delivery services. You can choose your preferred delivery option at checkout:

• Royal Mail Tracked 24 – £4.25

• Royal Mail Tracked 48 – £3.49

Both services provide tracking information, allowing you and our team to monitor the progress and location of your parcel.

Q: Do you offer free delivery?

Yes! All UK orders with a total value of £29.98 or more automatically qualify for free Royal Mail Tracked 24 delivery.

There is no need to enter a discount code. Free delivery will be applied automatically at checkout.

Q: Do you offer international delivery?

Yes, we ship internationally using Royal Mail Tracked International.

International delivery is charged at a flat rate of £14.99. Tracking information is provided so that you can follow your parcel's journey.

Q: Could my delivery be delayed?

We always do our best to ensure that orders are dispatched on time. However, once your parcel has been handed over to Royal Mail, occasional delays can occur.

Royal Mail may occasionally miss a scheduled collection day, which can result in your parcel being dispatched or delivered later than expected.

Unfortunately, these delays are outside of our direct control, but we will always do our best to assist if you experience any issues with your delivery.

Q: My tracking says my parcel has been delivered, but I haven't received it. What should I do?

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us at info@funkypumpers.com.

We will investigate the matter and look into the delivery with Royal Mail to help resolve the issue.

Q: What happens if my parcel is lost in transit?

If your parcel is confirmed to be lost in transit, we will arrange for a replacement item to be sent or issue a refund where necessary.

We want you to shop with confidence and will always do our best to put things right.

Need help with your delivery?

If you have any questions or concerns about your order, please contact us at info@funkypumpers.com and we'll be happy to help.

Thank you for shopping with Funky Pumpers!