Returns & Refunds Policy

At Funky Pumpers, we want you to be happy with your purchase. If you need to return an item or have an issue with your order, we're here to help.

Please read our returns and refunds information below.

Q: Can I return an item if I change my mind?

Yes. You can request to return an item within 14 days of receiving your goods.

If you wish to return an item, please contact us before sending anything back so that we can advise you on the returns process.

Q: Are there any items that cannot be returned?

Due to the nature of use of the product, we cannot accept returns on Tickleflex.

Please note that this restriction does not affect or limit your statutory consumer rights.

Q: How do I arrange a return?

If you wish to return an item, please contact our team before sending it back. We'll provide guidance on the returns process and help you with the next steps.

You can contact us at:

Email: info@funkypumpers.com

Q: Can I receive a replacement or refund?

If you experience an issue with your order or product, please get in touch.

We will look into the matter and arrange a suitable resolution, which may include a replacement item or refund where necessary.

Q: What if my item is faulty, damaged or not as described?

Your statutory consumer rights remain fully protected. If an item is faulty, damaged or not as described, please contact us so we can investigate and help resolve the issue in accordance with your consumer rights.

Q: Does this policy affect my consumer rights?

No. Nothing in this policy affects your statutory rights as a consumer under UK consumer protection legislation.

Your legal rights regarding faulty, damaged or misdescribed goods remain unaffected.

Need help with a return or refund?

Our team is happy to help. Please contact us at info@funkypumpers.com and we'll do our best to resolve any issues.

Thank you for choosing Funky Pumpers!